Refund policy

At Luna Crown, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange in accordance with the policy below.

Return Period

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day period cannot be accepted.

Return Eligibility

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Include all original tags and packaging.
Show no signs of wear, damage, or alteration caused after delivery.

We accept returns for the following reasons:

You changed your mind after receiving the item.
The item arrived damaged.
The item is defective.
You received the wrong item.

Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items.
Gift cards.
Products that have been used, worn, altered, or damaged after delivery.
Items returned without prior authorization.

How to Start a Return

To request a return or exchange:

Contact our customer support team at service@lunacrown.shop within 30 days of receiving your order.
Please include your order number and the reason for your request. If the item is damaged or defective, please provide clear photos to help us review the issue.
Once your request is approved, we will provide a prepaid return shipping label along with return instructions.
Securely pack the item and send it back using the provided label.

Please do not return any item without contacting us first.

Return Shipping

We provide a prepaid return shipping label for approved returns.

Customers are not charged for return shipping, restocking fees, or any additional processing fees for eligible returns approved under this policy.

Exchanges

We are happy to offer exchanges for eligible items.

If you would like a different item or need a replacement for a damaged or defective product, please contact us within 30 days of receiving your order. Exchange requests are subject to product availability.

Refund Processing

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Approved refunds will be issued to the original payment method used for the purchase, such as a credit card or PayPal.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

We do not charge any restocking fees.

Lost or Damaged Return Packages

If your return package is lost in transit or arrives damaged, please contact us as soon as possible.

If available, please provide your return tracking number, photos, or any other supporting information. We will work with the shipping carrier to help resolve the issue.